Find a ATM


Main Branch
Second Floor
FNB House
Ohio Road
PO Box 72290
Dar es Salaam
Tel: +255 768 989 000
Fax: +255 768 989 010

Industrial Branch
Quality Centre
Nyerere Road
PO Box 72290
Dar es Salaam
Tel: +255 768 989 200
Fax: +255 768 989 205

Peninsula Branch
Peninsula House
Toure Drive
PO Box 72290
Dar es Salaam
Tel: +255 768 989 150
Fax: +255 768 989 155

Kariakoo Branch
3, block 27
Uhuru Street
PO Box 72290
Dar es Salaam
Tel: +255 768 989 250
Fax: +255 768 989 260

Kimweri Branch
Ground Floor, block 602 & 603
Kimweri Drive
Msasani
PO Box 72290
Dar es Salaam
Tel: +255 768 989 176
Fax: +255 768 989 155

Sinza Branch
Plot 4, Block C, Sinza Kijiweni
Shekilango Road
PO Box 72290
Dar es Salaam
Tel: +255 768 989 178
Fax: +255 768 989 155

Mbezi Branch
Shamo Towers,
Bagamoyo Road,
PO Box 72290
Dar es Salaam
Tel: +255 768 989 190
Fax: +255 768 989 155

Mwanza Branch
Rock City Mall,
Furahisha Street,
PO Box 251
Mwanza
Tel: +255 768 989 350

Arusha branch
Mezzanine floor, PPF Plaza
Old Moshi Road
Arusha
Tel: +255 768 989 400

Find a branch


Main Branch
Second Floor
FNB House
Ohio Road
PO Box 72290
Dar es Salaam
Tel: +255 768 989 000
Fax: +255 768 989 010

Industrial Branch
Quality Centre
Nyerere Road
PO Box 72290
Dar es Salaam
Tel: +255 768 989 200
Fax: +255 768 989 205

Peninsula Branch
Peninsula House
Toure Drive
PO Box 72290
Dar es Salaam
Tel: +255 768 989 150
Fax: +255 768 989 155

Kariakoo Branch
3, block 27
Uhuru Street
PO Box 72290
Dar es Salaam
Tel: +255 768 989 250
Fax: +255 768 989 260

Kimweri Branch
Ground Floor, block 602 & 603
Kimweri Drive
Msasani
PO Box 72290
Dar es Salaam
Tel: +255 768 989 176
Fax: +255 768 989 155

Sinza Branch
Plot 4, Block C, Sinza Kijiweni
Shekilango Road
PO Box 72290
Dar es Salaam
Tel: +255 768 989 178
Fax: +255 768 989 155

Mbezi Branch
Shamo Towers,
Bagamoyo Road,
PO Box 72290
Dar es Salaam
Tel: +255 768 989 190
Fax: +255 768 989 155

Mwanza Branch
Rock City Mall,
Furahisha Street,
PO Box 251
Mwanza
Tel: +255 768 989 350

Arusha branch
Mezzanine floor, PPF Plaza
Old Moshi Road
Arusha
Tel: +255 768 989 400

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Register first


How to get started

  • You will need to register once to be able to access the lounges in the LoungeKey program. Visit www.Loungekey.com/fnbtanzania , and key in the 16 digit card number that is printed on the front of your FNB Tanzania VISA Platinum or Business Debit Card to confirm your eligibility.
  • Once registered you can discover more about the lounges available to you. Simply search using the lounge finder facility.
  • Use the dashboard within your online account to review the number of visits included within your LoungeKey program, review your lounge visit history and don't forget to update your personal details.
  • Lounge information, including the list of lounges you are eligible to visit, and more detailed information about those lounges, including location, opening times, facilities available and specific conditions applicable to each lounge is available via the dedicated website www.Loungekey.com/fnbtanzania , the LoungeKey mobile app and the call center at +971 8000 444 1822.
  • We recommend that when calling the LoungeKey customer service team that you have the downloaded app or your eligible payment card available for best customer service experience.

Visitor fees


LoungeKey Visit Fees

As an FNB Tanzania VISA Platinum or Business Debit cardholder, you are entitled to unlimited number of airport lounge visits per annum for yourself and accompanying guests at a charge of $27 per person per visit. This will be charged directly to your payment card.

Visitor Allocated visits Access fee
Member Unlimited $27
Additional guest Unlimited $27

Go mobile


LoungeKey Mobile App

  • Download the LoungeKey App from the Android Market or Apple iStore.
  • Use the LoungeKey account login and password to personalize the app to show airport lounges available in LoungeKey program any time, any place.
  • Review your personal LoungeKey dashboard whilst on the move.
  • Use online or offline - it is recommended that you update the lounge information when connected to Wi-Fi.

Get in touch


For more information contact +255 768 989050
or callcentrequeries@fnb.co.tz

Terms and conditions


You will find these Terms of Use at www.Loungekey.com/fnbtanzania . Please note that these Terms of Use may be subject to change at any time without prior notice.

Frequently Asked Questions


Will I need to key in my PIN if my card requires a PIN for a transaction?

Your PIN will not be required to gain entry into a lounge, as your card is swiped at the lounge simply to verify eligibility.

I don't have my FNB Tanzania Visa Platinum or Business Debit Card with me, can I still access the lounge?

Unfortunately, the lounge does not have the ability to check whether you are a valid customer of the LoungeKey program without swiping your Visa payment card.

Can someone else use my FNB Visa Platinum or Business Debit Card to access a lounge?

No, only the person named on the Visa Card will be able to use the card to access the lounge. The lounge will check the name of the card holder against their boarding pass and their identification card / passport.

My Visa Card expiry date is in the future but I have been denied access into the lounge, why?

Please contact the Bank who will be happy to confirm the status of your LoungeKey benefit.

My Visa Card has been stolen, and I am awaiting a new card, can I still access a lounge?

Unfortunately, the lounge does not have the ability to check whether you are a valid customer of the LoungeKey program without swiping your Visa payment card.

My partner and I both have LoungeKey as a benefit on our Visa Card, do we both have to present our cards when arriving at the lounge?

Yes, to ensure that you do not receive any unnecessary charges both Visa Cards must be presented when entering the lounge.

How will I be charged for lounge visits?

Any lounge visit fees that you are responsible for will be charged directly to your Visa payment card. These charges will typically appear within 5 days of your lounge visit. The charge will be processed the same way as an e-Commerce purchase - you will not be required to enter a PIN to approve the purchase. Your monthly statement will show a charge from LoungeKey Limited or an affliated company.

I have been charged for a lounge visit that I don't believe I should have been. What should I do?

Please contact the Bank directly with regards to any visit charge queries that you may have.

Can I bring guests? Is there a limit to the number of guests allowed?

Each lounge has their own terms and conditions. Typically, there is not a limit on the number of guests; however, each lounge has the right to limit guests based on occupancy and their own policy. You can find the guest policy for participating LoungeKey lounges on the website.

If I have a comment, concern or dispute, who do I call?

You should contact the Bank directly to register any comments or complaints.

I have been denied access to a lounge because the system does not recognise my Visa Card.

LoungeKey's card readers are set up to recognise all participants in the LoungeKey program. If you have been denied access to the lounge because your card has not been recognized, please contact the Bank.

I was unhappy with my recent lounge experience. How do I complain?

Please contact the Bank with detail of the lounge that you wish to raise a complaint about including the date and time of visit and the nature of your complaint.

The lounge attendant didn't tell me there would be a charge for my guest, but I was charged for one.

Due to the nature of LoungeKey the lounge provider is unable to access any information regarding the charges that will be levied against you following your visit to a lounge. Please ensure that you check the visitor numbers entered by the lounge when signing in to the lounge. For further information, please contact the Bank.

Can I take children in for free?

Many lounges will allow children entry at the prevailing guest rate however, for more information regarding the policy within a particular lounge, please visit the lounge fnder at www.loungekey.com/fnbtanzania or on the LoungeKey Mobile App.

How long can I stay in a lounge for?

Each lounge will have its own restrictions on the length of time that you are able to stay. Where a time limit is imposed it may be possible to re-enter the lounge after the initial period has expired. This will be at the discretion of the lounge. For more information regarding the policy within a particular lounge please visit the lounge fnder.

Does LoungeKey get me Priority or Express boarding?

No, LoungeKey only provides access to lounges within your LoungeKey program.

LoungeKey


Travel in comfort & style

LoungeKey is a network of worldwide airport lounges that offers FNB Tanzania VISA Platinum and Business Debit cardholders access to 800+ airport lounges globally. No membership card is required, lounge entry is gained just by presenting your FNB Tanzania VISA Platinum or Business Debit Card.

Benefits


Before you go, relax a while

Wherever you are, whoever you're flying with, in whatever class of travel, sit back in a premium airport lounge and relax in total comfort. Your LoungeKey membership entitles you to a range of benefits:

  • Access to 800+ airport lounges in more than 120
    countries and 400 cities worldwide
  • Access to the lounge regardless of class of travel or
    the airline you are flying with
  • Complimentary refreshments in a relaxing ambiance
    - for both you and your guests
  • Access to business facilities - email, internet,
    phones, fax machines and even conference space in
    selected cities
 

Get started


Because comfort is key

Before you sit back, you need to register, familiarise yourself with the fees and download the mobile app for extra
convenience.

Register first

You will need to register once to be able to access the lounges in the LoungeKey program.

Read more

Visit fees

You have unlimited access to these lounges with your accompanying guests, but certain fees apply.

Read more

Go mobile

Download the app to manage your visits and plan your trips.

Read more

Lounge rules


Ready to relax?

On your next visit to the airport, you can show your card
and membership to access a world of comfort.

What you should do:

 
  • You have to identify yourself as a LoungeKey member when you enter the lounge so the Lounge Staff are aware of the Program that you belong to.
  • Please refer to the LoungeKey Terms of Use before you make your first lounge visit.
  • Present your eligible card to the lounge staff. Your card will be swiped to register the visit.

Terms and conditions

FAQs

  • In the unlikely event that the receptionist isn't familiar with LoungeKey, you may double-check on the mobile app and show them the listing.
  • LoungeKey has a continuous payment authority to charge your Visa payment card for any lounge visits that you are responsible for outside of your visit allocation.
 

Getting it made easy


LoungeKey

Qualifying criteria

  1. FNB Tanzania VISA Platinum debit card
  2. FNB Tanzania VISA Business debit card

How to get it

Get in touch

Other ways to apply

Register on www.loungekey.com/fnbtanzania

Download the LoungeKey app