The FNB Merchant Services Legal team supports the innovative environment of FNB Merchant Services, by clearly outlining all parties' legal responsibilities and requirements, removing any uncertainties. FNB Merchant Services supports and promotes transparency and integrity in all areas of the business.
The merchant agreement sets out the rights and obligations of the merchant and the bank and consists of the Merchant Services general terms and conditions; products and/or services specific terms and conditions; annexures; and schedules.
The Merchant Services general terms and conditions refer to the terms and conditions governing the relationship between the parties in relation to acquiring services and products and are to be read in conjunction with the products and/or services specific terms and conditions; annexures; and schedules.
Product and/or service specific terms and conditions regulate the use of the bank's acquiring services and products e.g. eCommerce facility; point-of-sale device (POS); recurring transactions, etc.
In response to changes introduced (from time to time) by the Payment Association of South Africa, the Card Associations and the legislative and regulatory environment, the bank may need to amend provisions relating to the use of the bank's products and services.
The onus is on the merchant to access the bank's website to view the merchant agreement, as well as any amendments made thereto and to contact the bank in the event of any queries.