Letters of Credit

Find a ATM

Main Branch
Ground Floor
FNB House
Ohio Street
PO Box 72290
Dar es Salaam
Tel: +255 768 989 100
Email: Mainbranch@fnb.co.tz

Peninsula Branch
Ground Floor
Peninsula House
Toure Drive
PO Box 72290
Dar es Salaam
Tel: +255 768 989 150
Email: Peninsulabranch@fnb.co.tz

Mwanza Branch
Ground Floor
Rock City Mall,
Furahisha Street
PO Box 251
Mwanza
Tel: +255 768 989 350
Email: Mwanzabranch@fnb.co.tz

Arusha branch
Mezzanine floor
PPF Plaza
Old Moshi Road
P.O. Box 12617
Arusha
Tel: +255 768 989 400
Email: Arushabranch@fnb.co.tz

Find a branch

Main Branch
Ground Floor
FNB House
Ohio Street
PO Box 72290
Dar es Salaam
Tel: +255 768 989 100
Email: Mainbranch@fnb.co.tz

Peninsula Branch
Ground Floor
Peninsula House
Toure Drive
PO Box 72290
Dar es Salaam
Tel: +255 768 989 150
Email: Peninsulabranch@fnb.co.tz

Mwanza Branch
Ground Floor
Rock City Mall,
Furahisha Street
PO Box 251
Mwanza
Tel: +255 768 989 350
Email: Mwanzabranch@fnb.co.tz

Arusha branch
Mezzanine floor
PPF Plaza
Old Moshi Road
P.O. Box 12617
Arusha
Tel: +255 768 989 400
Email: Arushabranch@fnb.co.tz

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Find a branch

Main Branch
Ground Floor
FNB House
Ohio Street
PO Box 72290
Dar es Salaam
Tel: +255 768 989 100
Email: Mainbranch@fnb.co.tz

Peninsula Branch
Ground Floor
Peninsula House
Toure Drive
PO Box 72290
Dar es Salaam
Tel: +255 768 989 150
Email: Peninsulabranch@fnb.co.tz

Mwanza Branch
Ground Floor
Rock City Mall,
Furahisha Street
PO Box 251
Mwanza
Tel: +255 768 989 350
Email: Mwanzabranch@fnb.co.tz

Arusha branch
Mezzanine floor
PPF Plaza
Old Moshi Road
P.O. Box 12617
Arusha
Tel: +255 768 989 400
Email: Arushabranch@fnb.co.tz

Email statements

Why you need this

Online Banking now offers you the ability to have your statements emailed directly to you
Save money by having your statement emailed to you for free

How this can help you

Easy to file - it is easier to file an electronic statement versus a paper statement
More secure - email statements are more secure than paper statements as paper statements can be lost in the post. The email statement is encrypted and cannot be tampered with

How to set up email statements

Once you have logged onto Online Banking, select Email statements from the Accounts Tab.
Select the appropriate account/s of which you require the statements to be delivered to you via email.
Enter the primary email address to which you'd like the statements to be sent to, as well as two additional email addresses, should you so choose.
Select the formats you would prefer to receive your statements in - plain text (CSV), PDF or both (account dependent).
You will start receiving your statements via email as of the next statement cycle.
If you have been receiving your statements by post in the past, this service will now be cancelled automatically and you will only receive your statements via email.

What it costs

This service is free of charge. Subscribing to the emailing of statements service will cost you nothing - no matter how many accounts you select to be delivered, to a maximum of three email addresses!

inContact

What this is

inContact is an innovative messaging system that keeps you updated with your account balances, helping you manage your money and prevent fraud on your account. The inContact service sends you a message via SMS or email each time a transaction (above TZS18,000) is carried out on any of your FNB accounts.

What you need to know

You will only receive your inContact messages for transactions over TZS18,000
You will only receive messages for transactions on accounts which belong to you
inContact will not send messages for transactions on accounts which you access via a link or mandate
If you would like to receive SMS alerts outside the country's borders, international roaming must be activated with the applicable mobile network operator

How this can help you

You can keep track of your financial transactions as they occur
Identify any unauthorised transactions on your accounts
Helps you to manage the funds in your accounts
You can receive one message with details of your multiple debits that are processed overnight i.e. debit orders, stop orders, and scheduled payments

Flexibility to choose

You can choose when you want to receive your messages - during the day (7am - 8pm) or 24 hours a day
You can choose to be notified of any transactions that exceed an amount specified by you
You can choose how to receive notifications - via SMS, email or both
You can choose which accounts you want to link to inContact

What you need to do

You can register for this service at any FNB Branch, via Online Banking or call us on +255 768 989 045.

inContact Terms and Conditions

Online Banking

Why you need this

Online Banking offers a wide range of transfer and payment facilities such as:

Multiple and once-off FNB and inter-bank payments
Real-time transfer of funds between your FNB accounts
Recurring payments to automatically pay your recipients even when you're not online
Future-dated payments up to one year in advance

What you can do with Online Banking

View your accounts in the applicable currency
View the real-time balances of all your FNB accounts
View up to 65 days of transaction history on certain accounts
View and download transaction history real-time
Send a payment advice to any email address, local fax or cell phone number
Cancel ATM cards that have been lost or stolen
Use inContact, a messaging service that alerts you via email or SMS to all activity on your accounts
Purchase airtime
Submit requests to stop cheques
Set up and maintain your recipients online
View a list of public recipients
Receive payment notifications by SMS, fax and email

Once you have registered for Online Banking and created your profile, you can add other users to your profile and assign various permissions to these users such as view permissions and transacting limits. You have full management of users in that as you can add, modify and delete their details on your profile. In this way, people you appoint as users such as family members or staff members in your business can view and transact on Online Banking.

What else you need to know

Online Banking offers a secure environment with cutting edge security features. These include card and PIN authentication when you register and notification when you login including a unique One Time Pin (OTP) that is sent to you instantaneously via SMS or email
FNB offers you a full money back guarantee* in the case of online fraud committed on your account

*This offer only applies if you have activated the inContact service and you have taken adequate care to look after your access details.

What it costs

There is no fee to join Online Banking.

What you need to do

You register for Online Banking through the FNB Tanzania website
All you need then is a computer, a connection to the internet and an up-to-date browser
You are welcome to contact us at +255 768 989 045 for any assistance or information

Online Banking Terms and Conditions

FNB App

Now you can bank anytime, anywhere, safely and securely from the convenience of your smartphone.

With the FNB Banking App you can

View account balances on one or all of your accounts
Transfer money between your FNB accounts
Make payments
Purchase prepaid airtime and more

Getting started is so simple

Download the FNB Banking App from your applicable app store
Launch the FNB App and select 'Get Started'
Follow the prompts

The FNB Banking App for Smartphones is available from these app stores:

Apple App Store
Google Play
BlackBerry App World

Cellphone Banking

Your cellphone is more than just a telephonic device, it has become a device to do safe, easy and convenient mobile banking.

Why you need this

With Cellphone Banking you can bank wherever you are, whenever you want. Anyone on Vodacom or Tigo network with any cellphone can use it. There are no complicated downloads or special SIM requirements. Registration is FREE.

What you can do with Cellphone Banking

Buy prepaid airtime for yourself or someone else - Vodacom and Tigo
Buy prepaid airtime for people roaming in other countries - Vodacom and Tigo
Check balances on one or all of your accounts
Get a mini statement
Transfer money between your own FNB accounts
Make third party payments to pre-defined beneficiaries

As an inContact customer all you have to do is dial *150*99*321# on your cellphone. If you want more options FNB also gives you access to Comprehensive Cellphone Banking.

Why you should register for Comprehensive Cellphone Banking

With Comprehensive Cellphone Banking you can buy prepaid airtime for yourself or anyone else
You can even make payments to your beneficiaries or transfer money between your FNB accounts

How to register for Comprehensive Cellphone Banking

You can register for Comprehensive Cellphone Banking on any of the following channels:

On your cellphone by dialling *150*99*321# and selecting the 'Upgrade' option
Visit any FNB branch

To complete the registration process for Comprehensive Cellphone Banking you will need to:

Select a five-digit Cellphone Banking PIN (MOPIN) that will be used to log into Cellphone Banking
Follow the prompts provided

What it costs

Registration for Cellphone Banking is FREE of charge
Standard network operator charges apply

How to qualify

You will require one of the following qualifying transactional accounts for Cellphone Banking

Smart Account
Personal Cheque Account

What you need to do

To make payments to third parties, you need to have the third party set up as a beneficiary on your account which you can do at:

FNB branches
Online Banking

Legal

The use of Letter of Credit is governed by global rules as contained in the Uniform Customs and Practice for Documentary Credits by the International Chamber of Commerce. The latest version is commonly referred to as the UCP 600.

What this is

Benefitting your business trade

Manage shipment dates

Specify latest shipment dates in the Letter of Credit

Control quality

Specifying the presentation of documents, such as third party inspection certificates

Assurance

Provides assurance for the exporter that your company is a good credit risk

Payment

Use it as the preferred method of payment where you are unsure about the exporter's ability to ship the correct goods at the right time

Alternative to advance payments

E.g. where the exporter insists that they want to receive payment before shipping the goods

What it costs

Determine your fee structure

Establishment fee: based on the risk profile of your business, and charged per 90 days or part thereof from date of establishment, until final payment date
Payment commission: charged by the issuing bank for checking that the documents comply with the terms and conditions of the Letter of Credit
Other fees: amendments

Please note that all charges are for the account of the instructing party i.e. the importer. This could impact on your business if the exporter does not perform under the Letter of Credit and the overseas nominated bank can then claim their charges from your business.

Why FNB

Getting it made easy