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Main Branch
Ground Floor
FNB House
Ohio Street
PO Box 72290
Dar es Salaam
Tel: +255 768 989 100
Email: Mainbranch@fnb.co.tz

Peninsula Branch
Ground Floor
Peninsula House
Toure Drive
PO Box 72290
Dar es Salaam
Tel: +255 768 989 150
Email: Peninsulabranch@fnb.co.tz

Mwanza Branch
Ground Floor
Rock City Mall,
Furahisha Street
PO Box 251
Mwanza
Tel: +255 768 989 350
Email: Mwanzabranch@fnb.co.tz

Arusha branch
Mezzanine floor
PPF Plaza
Old Moshi Road
P.O. Box 12617
Arusha
Tel: +255 768 989 400
Email: Arushabranch@fnb.co.tz

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Find a branch

Main Branch
Ground Floor
FNB House
Ohio Street
PO Box 72290
Dar es Salaam
Tel: +255 768 989 100
Email: Mainbranch@fnb.co.tz

Peninsula Branch
Ground Floor
Peninsula House
Toure Drive
PO Box 72290
Dar es Salaam
Tel: +255 768 989 150
Email: Peninsulabranch@fnb.co.tz

Mwanza Branch
Ground Floor
Rock City Mall,
Furahisha Street
PO Box 251
Mwanza
Tel: +255 768 989 350
Email: Mwanzabranch@fnb.co.tz

Arusha branch
Mezzanine floor
PPF Plaza
Old Moshi Road
P.O. Box 12617
Arusha
Tel: +255 768 989 400
Email: Arushabranch@fnb.co.tz

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Find a branch

Main Branch
Ground Floor
FNB House
Ohio Street
PO Box 72290
Dar es Salaam
Tel: +255 768 989 100
Email: Mainbranch@fnb.co.tz

Peninsula Branch
Ground Floor
Peninsula House
Toure Drive
PO Box 72290
Dar es Salaam
Tel: +255 768 989 150
Email: Peninsulabranch@fnb.co.tz

Mwanza Branch
Ground Floor
Rock City Mall,
Furahisha Street
PO Box 251
Mwanza
Tel: +255 768 989 350
Email: Mwanzabranch@fnb.co.tz

Arusha branch
Mezzanine floor
PPF Plaza
Old Moshi Road
P.O. Box 12617
Arusha
Tel: +255 768 989 400
Email: Arushabranch@fnb.co.tz

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Email statements

Why you need this

  • Online Banking now offers you the ability to have your statements emailed directly to you
  • Save money by having your statement emailed to you for free

How this can help you

  • Easy to file - it is easier to file an electronic statement versus a paper statement
  • More secure - email statements are more secure than paper statements as paper statements can be lost in the post. The email statement is encrypted and cannot be tampered with

How to set up email statements

  • Once you have logged onto Online Banking, select Email statements from the Accounts Tab.
  • Select the appropriate account/s of which you require the statements to be delivered to you via email.
  • Enter the primary email address to which you'd like the statements to be sent to, as well as two additional email addresses, should you so choose.
  • Select the formats you would prefer to receive your statements in - plain text (CSV), PDF or both (account dependent).
  • You will start receiving your statements via email as of the next statement cycle.
  • If you have been receiving your statements by post in the past, this service will now be cancelled automatically and you will only receive your statements via email.

What it costs

This service is free of charge. Subscribing to the emailing of statements service will cost you nothing - no matter how many accounts you select to be delivered, to a maximum of three email addresses!

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inContact

What this is

inContact is an innovative messaging system that keeps you updated with your account balances, helping you manage your money and prevent fraud on your account. The inContact service sends you a message via SMS or email each time a transaction (above TZS18,000) is carried out on any of your FNB accounts.

What you need to know

  • You will only receive your inContact messages for transactions over TZS18,000
  • You will only receive messages for transactions on accounts which belong to you
  • inContact will not send messages for transactions on accounts which you access via a link or mandate
  • If you would like to receive SMS alerts outside the country's borders, international roaming must be activated with the applicable mobile network operator

How this can help you

  • You can keep track of your financial transactions as they occur
  • Identify any unauthorised transactions on your accounts
  • Helps you to manage the funds in your accounts
  • You can receive one message with details of your multiple debits that are processed overnight i.e. debit orders, stop orders, and scheduled payments

Flexibility to choose

  • You can choose when you want to receive your messages - during the day (7am - 8pm) or 24 hours a day
  • You can choose to be notified of any transactions that exceed an amount specified by you
  • You can choose how to receive notifications - via SMS, email or both
  • You can choose which accounts you want to link to inContact

What you need to do

You can register for this service at any FNB Branch, via Online Banking or call us on +255 768 989 045.

inContact Terms and Conditions

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Online Banking

Why you need this

Online Banking offers a wide range of transfer and payment facilities such as:

  • Multiple and once-off FNB and inter-bank payments
  • Real-time transfer of funds between your FNB accounts
  • Recurring payments to automatically pay your recipients even when you're not online
  • Future-dated payments up to one year in advance

What you can do with Online Banking

  • View your accounts in the applicable currency
  • View the real-time balances of all your FNB accounts
  • View up to 65 days of transaction history on certain accounts
  • View and download transaction history real-time
  • Send a payment advice to any email address, local fax or cell phone number
  • Cancel ATM cards that have been lost or stolen
  • Use inContact, a messaging service that alerts you via email or SMS to all activity on your accounts
  • Purchase airtime
  • Submit requests to stop cheques
  • Set up and maintain your recipients online
  • View a list of public recipients
  • Receive payment notifications by SMS, fax and email

Once you have registered for Online Banking and created your profile, you can add other users to your profile and assign various permissions to these users such as view permissions and transacting limits. You have full management of users in that as you can add, modify and delete their details on your profile. In this way, people you appoint as users such as family members or staff members in your business can view and transact on Online Banking.

What else you need to know

  • Online Banking offers a secure environment with cutting edge security features. These include card and PIN authentication when you register and notification when you login including a unique One Time Pin (OTP) that is sent to you instantaneously via SMS or email
  • FNB offers you a full money back guarantee* in the case of online fraud committed on your account

*This offer only applies if you have activated the inContact service and you have taken adequate care to look after your access details.

What it costs

There is no fee to join Online Banking.

What you need to do

  • You register for Online Banking through the FNB Tanzania website
  • All you need then is a computer, a connection to the internet and an up-to-date browser
  • You are welcome to contact us at +255 768 989 045 for any assistance or information

Online Banking Terms and Conditions

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FNB App

Now you can bank anytime, anywhere, safely and securely from the convenience of your smartphone.

With the FNB Banking App you can

  • View account balances on one or all of your accounts
  • Transfer money between your FNB accounts
  • Make payments
  • Purchase prepaid airtime and more

Getting started is so simple

  1. Download the FNB Banking App from your applicable app store
  2. Launch the FNB App and select 'Get Started'
  3. Follow the prompts

The FNB Banking App for Smartphones is available from these app stores:

  • Apple App Store
  • Google Play
  • BlackBerry App World

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Cellphone Banking

Your cellphone is more than just a telephonic device, it has become a device to do safe, easy and convenient mobile banking.

Why you need this

With Cellphone Banking you can bank wherever you are, whenever you want. Anyone on Vodacom or Tigo network with any cellphone can use it. There are no complicated downloads or special SIM requirements. Registration is FREE.

What you can do with Cellphone Banking

  • Buy prepaid airtime for yourself or someone else - Vodacom and Tigo
  • Buy prepaid airtime for people roaming in other countries - Vodacom and Tigo
  • Check balances on one or all of your accounts
  • Get a mini statement
  • Transfer money between your own FNB accounts
  • Make third party payments to pre-defined beneficiaries

As an inContact customer all you have to do is dial *150*99*321# on your cellphone. If you want more options FNB also gives you access to Comprehensive Cellphone Banking.

Why you should register for Comprehensive Cellphone Banking

  • With Comprehensive Cellphone Banking you can buy prepaid airtime for yourself or anyone else
  • You can even make payments to your beneficiaries or transfer money between your FNB accounts

How to register for Comprehensive Cellphone Banking

You can register for Comprehensive Cellphone Banking on any of the following channels:

  • On your cellphone by dialling *150*99*321# and selecting the 'Upgrade' option
  • Visit any FNB branch

To complete the registration process for Comprehensive Cellphone Banking you will need to:

  • Select a five-digit Cellphone Banking PIN (MOPIN) that will be used to log into Cellphone Banking
  • Follow the prompts provided

What it costs

  • Registration for Cellphone Banking is FREE of charge
  • Standard network operator charges apply

How to qualify

You will require one of the following qualifying transactional accounts for Cellphone Banking

  • Smart Account
  • Personal Cheque Account

What you need to do

To make payments to third parties, you need to have the third party set up as a beneficiary on your account which you can do at:

  • FNB branches
  • Online Banking

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Legal

The laws that apply to a guarantee can be a very complex factor. Usually all guarantees issued in South Africa will be subject to South African law. If it is a cross-border guarantee and another bank is involved, then the laws of South Africa will apply to the counter-guarantee and the laws of the foreign country to the primary guarantee.

Guarantees

Written undertakings

These are written undertakings by an institution on behalf of a party for payment on presentation of a written demand, stating that the party has defaulted in terms of their contract.

What this is
Call me back

What this is

Performance

Guarantees are used to back up performance by an exporter or a contractor. There are many types of guarantees that fulfill different functions.



Trust

You should have total trust that the beneficiary will not make abusive demands.



Applicant risk

These are high risk instruments for the applicant as payment takes place on pure demand and no proof of default is required.



Beneficiary risk

If you are the beneficiary, then the only risk you have is the ability of the issuing bank to pay, and if it is a cross-border guarantee, also the country risk of the issuing bank.



What's hot

What's hot

Business benefits

How guarantees can benefit your business.

Security

Provide security for performance



Risk

Reduce risk



Assurance

Give assurance of the serious intent and business standing of the party whose obligations are underwritten



What it costs

What it costs

Determine your fee structure

  • The main cost under a guarantee is the establishment fee, which is usually charged for every 6 months or part thereof.
  • It is standard international practice for the applicant party to pay all the costs. So if another cross-border bank is involved, then the applicant party also pays the other bank's costs.
  • Guarantees are expensive instruments, mainly due to the high risk factor attached to it by the financial authorities.
  • There will also be amendment costs, if applicable.
 
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Standard with your account

Getting it made easy

Getting it made easy

Guarantees

Qualifying criteria

  1. If you are the applicant party, your business would need a credit facility with the bank.
  2. The beneficiary of a guarantee needs no credit limit

How to get it

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Other ways to apply

Contact us

Find a branch

Documents needed

  • If your business does not already enjoy credit facilities with the bank, you need to approach your Relationship Manager for a limit to be marked. You also need to complete an application form and provide the proposed wording of the guarantee to the bank for approval.
  • If it is the first time that you want to issue a guarantee, you need to complete a General Indemnity for Guarantees; this indemnity will cover all guarantees to be issued by the bank on behalf of your business.

Legal

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First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider 1929/001225/06 (NCRCP20).